In Release 38.3, SOMA updates to DISPATCH, MOBILE, and RECORDS applications. Take a look at the videos below to understand the updates in this release.
Please review the full release notes in the link below:
DISPATCH/MOBILE
Monitor Calls - Display Incident Reports In View Call Tray
Audience: Dispatchers and Mobile Users
Dispatchers and Mobile Users can see the incident numbers that either one of them enters. This highlight will increase productivity because it will be easier to exchange information necessary to handle and complete reports.
Navigate To An Incident Report
Audience: Dispatchers and Mobile Users
Dispatcher and Mobile Users can navigate to an incident record generated to a call. For example, click on the linked incident report in the Dispatch application. It will open up in the Records application in a new tab, and the incident number will match the record from the linked incident report previously selected in Dispatch. This update will help you effectively navigate applications and obtain the required information to handle calls.
Recent Calls Table Column Clicks Should Sort Table Elements
Audience: Dispatchers and Mobile Users
Dispatchers and Mobile Users can sort calls by their headers such as call type, location, priority, call number, etc. This enhancement will improve productivity and allow you to search for specific information to complete your calls.
Recent Calls - Add Report Number Filter & Selection Dialog
Audience: Dispatchers and Mobile Users
You can navigate incident reports from the recent call window as a Dispatcher or Mobile User. Also, you can filter on incident report numbers, and if there is no incident report, you can create one from the recent call screen. This feature is helpful because it allows you to locate the incident number to provide additional and valuable details while communicating with responding officers.
Scheduled Calls - If User Doesn't Select Priority, No Warning - Call Not Created
Audience: Dispatchers and Mobile Users
As a dispatcher or Mobile User, you will see a warning message when creating scheduled calls. For example, you must enter a priority level; otherwise, you will get a warning message. This improvement will help you enter the required information when creating a scheduled call.
DISPATCH
Monitor Calls - Searching Units Column
Audience: Dispatchers
As a dispatcher, you can now search units’ capabilities from monitor. For example, you can go to the search unit section and search by units or have users in those units with specific capabilities. For example, Spanish, Rifle, AED, the system will filter out the units with those capabilities. This feature will help you search and decide which unit to dispatch to unique calls that require specific capabilities maximizing your response time.
Monitor Calls - View Unit Capabilities
Audience: Dispatchers
You can view the unit’s capabilities in the unit action menu window as a dispatcher. This enhancement will allow you to decide which unit to send to calls that require specific capabilities, so you can assist callers by providing the best service.
MOBILE
Mobile - View/Create Incident Reports From Active Call
Audience: Mobile User
As a Mobile User, you can create incident reports from active calls. To make that happen and have multiple incident reports generated, you need to:
Set up your formatting in the dispatch settings section
Click your advance incident report creation
Select the Create incident report for active call in the groups' section for Mobile.
This update is helpful because it will increase your productivity and your efficiency.
*This requires a configuration. Admin (Permission Group through super admin at the agency level). See below:
RECORDS
Call Stats Report Not Working In
Audience: System Users
We improved the report section by making it easier for users to view and obtain stats reports. As a system user, you can access the call stats reports by going into Records, reports, then call stats. Also, this upgrade applies to any stats such as call stats, crime stats, and civil paper stats. This improvement will help you generate accurate stats reports for staff meetings, city council meetings, etc.
Report Approval Message Not Opening Report
Audience: System Users
As a system user, you can navigate from the approval messages directly to the reports. Also, the alert messages icons will lead you to the search. These upgrades are significant to provide a better user experience by reducing the search time.