In release 42.1, SOMA aggregates improvements to the Admin, Dispatch, and Mobile applications. In addition, we resolved some issues affecting multi-jurisdictional partners. Check out the following videos and discover the features of this release.

Please review the full release notes in the link below:

SOMA Global Release 42.1

Audience: System Administrators

As a system administrator, you can select active call automated paired code from the call type setting section under dispatch. This improvement allows dispatchers to add or delete automated paired codes. In addition, dispatchers can easily select the automated paired codes by using a dropdown menu to increase their productivity.

Audience: System Administrators

You can create a new or old dispatch plan as a super administrator. To create a new one, you must select the New Dispatch Plan Workflow in the agency permissions settings. See the image below:

After selecting the New New Dispatch Plan Workflow, you will see your options displayed under the New Plan button. See the image below:

Audience: System Administrator

As a super administrator, when you are logged in to your agency's permissions and have the New Dispatch Plan Workflow selected, you can decide if you want your agency to utilize the new or old dispatch workflow. This improvement is beneficial because, as a system administrator, you will have the option to choose and identify which dispatch plan works better for your agency's needs.

Audience: Dispatchers

As a dispatcher, you are not required to enter commands that follow the uppercase or lowercase rule for direct messages. This upgrade is helpful when you need to communicate with units quickly because every second matters while handling emergencies.

Audience: Dispatchers

In the dispatch application's new layout, you can type text using the new miscellaneous field. Also, you can see in the call's records the notes you typed in the miscellaneous field. This improvement is helpful for dispatchers to add information relevant to the call and for investigators to retrieve information necessary to solve cases.

Audience: Dispatchers

In dispatch, you will notice that we fixed an issue where a horizontal scroll bar was showing at the bottom of the new call dialogue. So, now when you are in the new call dialogue or the scheduling calls window, you don’t see the horizontal scroll bar. This upgrade is helpful because, as a dispatcher, the page looks cleaner, and everything fits nicely for more clarity.

Audience: Dispatchers

As a dispatcher, you can add or remove capabilities that exist in other tenants. In addition, this feature allows you to update units’ capabilities that are assigned to you even though they work in a separate tenant, so you have more control over your units when dispatching them to calls.

Audience: Dispatchers

As a dispatcher, you can associate calls from different tenants. For example, if you want to correlate call 0005 from tenant A with call 00000002 from tenant B, you can do that from the Command Line and confirm it via the call comments. Also, you can pair those calls and see the pair icon. This feature is essential because it allows you to link and pair calls from a separate tenant to coordinate your action plan better.

See the image below:

In addition, you can search the Call Activity for the call number. See the image below:

Audience: Dispatchers

As a dispatcher, you will notice that the active areas are displayed correctly in the active area dialogue. This upgrade allows you to see your active areas and their corresponding children underneath in the correct order. This order makes it easier for you to select the correct area more effectively and efficiently.

Audience: Mobile Users

As a Mobile user, when you are assigned to a call in the Mobile Application, the system will automatically take you to the active call screen so that you can update your call notes and comments. This upgrade allows you to view the necessary information and handle calls quickly.